As customers become more sophisticated, better informed and their expectations grow, the only way your business can survive and prosper is by offering a commitment to quality.
A Quality Management System (QMS) such as ISO 9001 provides a management framework that gives you the necessary controls to address risks and monitor and measure performance in your business. It can also help you to enhance your image and reputation and enable you to look for improvements through internal and external communications.
Quality management systems are relevant to all organizations whether large or small, public or private, manufacturing or service. It can be applied to a single department right up to a large multi national. However, the best returns come from companies prepared to implement it throughout their organization rather than particular sites, departments or divisions.
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We offer assessment, training and certification for organizations with a range of add-on services that support your every step. Our range of standards, publications, electronic products and software tools will ensure you have a complete quality management solution.
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Related standards
Quality Management for suppliers to the automotive industry.
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- Quality Management for IT service management
- Information technology - Service management - Part 1: Specification
- Information technology - Service management - Part 2: Code of practice
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Market, opinion and social research.
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Specification of common management system requirements as a framework for integration.
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Quality Management – Customer Satisfaction – Guidelines for complaints handling in organizations.
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Petroleum, petrochemical and natural gas industries - Sector-specific quality management systems - Requirements for product and service supply organizations.
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