BSI offers a full programme of courses on ISO 20000.
The following ITSM courses on understanding, implementation and auditing are planned for 2008.
Awareness courses
Designed for IT professionals, managers, and those involved with information security to provide an overview of effective Information Security Management Systems.
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Implementation courses
The course helps you to adopt a consistent and common approach to service management and will enable your organization to save money, increase productivity and improve customer service.
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Auditor courses
The course is aimed at personnel who already have an understanding of ISO/IEC 20000:2005 and who have been given the responsibility to audit an IT Service Management System
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This course prepares delegates for the Lead Auditor qualification process and trains them on how to conduct and lead audits.
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