Course Description
The objective of this course is to provide delegates with the necessary understanding of ISO 20000 -1:2005 and the steps required to implement an IT Service Management system that is compliant with the standard and meets its certification requirements.
Who should attend?
- Staff tasked with the implementation and management of an IT Service Management system
- Auditors and others who wish to gain an understanding of implementing ISO 20000-1:2005 and identifying compliance
- Those comparing their approach to IT Service management best practice
Course Structure
- Introduction to ISO 20000: 2005 History, development, and overview
- Detailed analysis and explanation of ISO 20000-1:2005 (Sections, Clauses)
- Detailed guidance to the implementation of ISO 20000-1:2005
- Open forum discussion
- Examination
Further Information
This is a three-day course* including including refreshments, lunch and course notes.
Next steps
For more information, please contact BSI India or complete our training enquiry form.
