Introduction to ISO/IEC 20000:2005

Course Description

This is a one day introduction course to ISO/IEC 20000:2005 Information Technology - Service Management


 

Who should attend?

The course is aimed at all levels within an organization who need an understanding of ISO/IEC 20000:2005 Parts 1 & 2 and the certification process.

Benefits to Your Business

  • A move towards conformance to an international standard for IT Service Management.
  • A step closer towards the ability to provide services that meet customer requirements.
  • Use of a management system for tendering of services.

Course Structure

  • To provide a basic understanding of ISO/IEC 20000:2005
  • To examine the certification process
  • To review the benefits of achieving ISO/IEC 20000:20005

Further Information

This is a one-day course* including including refreshments, lunch and course notes. 

Next step

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