Course Description
This is a one day introduction course to ISO/IEC 20000:2005 Information Technology - Service Management
Who should attend?
The course is aimed at all levels within an organization who need an understanding of ISO/IEC 20000:2005 Parts 1 & 2 and the certification process.
Benefits to Your Business
- A move towards conformance to an international standard for IT Service Management.
- A step closer towards the ability to provide services that meet customer requirements.
- Use of a management system for tendering of services.
Course Structure
- To provide a basic understanding of ISO/IEC 20000:2005
- To examine the certification process
- To review the benefits of achieving ISO/IEC 20000:20005
Further Information
This is a one-day course* including including refreshments, lunch and course notes.
Next step
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