IT Service Management ISO 20000 training

Brief course description...

This is a one-day introduction course to ISO/IEC 20000:2011 Information Technology – Service Management.

Brief course description...

This practical three-day course provides key guidance to organizations that plan to improve the quality and cost effectiveness of their IT service delivery by implementing an IT service management system based on ISO/IEC 20000-1:2011.

Using a step-by-step approach to the implementation process, an experienced instructor explains the requirements of ISO/IEC 20000-1:2011, while hands-on exercises and take-home reference material help you develop the knowledge and skill required to implement an international best practice IT service management system within your organization.

Brief course description...

By conducting effective internal audits, you can ensure that your organization’s IT service management system continually improves and achieves its full potential. Based on ISO/IEC 20000-1:2011 and ISO 19011:2002, this two-day course will guide you through the IT service management internal audit process, from planning and performing the audit to reporting the findings and taking corrective action.

During the training, you will develop your auditing skill by taking part in practical exercises, role-playing activities and group workshops. You will also learn how to customize the internal audit framework to suit your organization, and that you can integrate ISO 2000-1:2011 audits with other management systems, such as ISO 9001:2008.

IRCA Certified training course (A17452)

Brief course description...

This Lead Auditor Course provides you with the knowledge and skill to conduct and lead effective internal and external ITSMS audits that comply with the requirements of ISO/IEC 20000-1:2011 and which are carried out in accordance with the framework of ISO 19011:2002.

The course explains the principles and practices of independent auditing for an ITSMS, and guides participants through the entire audit process from managing an audit program to reporting on audit results.

During the course, you will gain the necessary auditing skill through a balance of classroom tutorials, practical role-playing, group workshops, and open forum discussions. In addition, the course will discuss integrating ISO/IEC 20000-1:2011 audits with those for other management systems, such as ISO 9001:2008.