Brief course description...
By conducting effective internal audits, you can ensure that your organization’s IT service management system continually improves and achieves its full potential. Based on ISO/IEC 20000-1:2011 and ISO 19011:2002, this two-day course will guide you through the IT service management internal audit process, from planning and performing the audit to reporting the findings and taking corrective action.
During the training, you will develop your auditing skill by taking part in practical exercises, role-playing activities and group workshops. You will also learn how to customize the internal audit framework to suit your organization, and that you can integrate ISO 2000-1:2011 audits with other management systems, such as ISO 9001:2008.
+ taxes as applicable
Includes refreshments, lunch and delegate manual
Who should attend?
- Individuals interested in monitoring the effectiveness of their organization’s ITSMS implementation and those who want to be ISO/IEC 20000-1 internal auditors.
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